impact on a brand’s reputation

Providing excellent customer experience can also lead to cost savings for telecom service providers. Happy customers are less likely to require support and assistance, which can reduce the cost of customer service operations.
A loyal customer base can also reduce the cost of customer acquisition, as the brand can rely on positive word-of-mouth marketing and referrals to attract new customers.
Providing a positive customer experience can lead to increased revenue. Customers with a positive experience are more likely to purchase additional services and products from the brand.
A loyal customer base can also lead to upselling and cross-selling opportunities, which can increase revenue and profitability.
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